Shipping policy

Last Updated: September 10, 2026

At ClayVibe, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping times, costs, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

You will receive an order confirmation after your purchase. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

2. Standard Shipping

We currently offer Standard Shipping for eligible orders within the United States.

  • Processing time: 1–3 business days
  • Shipping time: 5–10 business days
  • Estimated total delivery time: 6–13 business days

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

3. Shipping Destinations

ClayVibe currently ships to addresses within the United States, where shipping is available for the specific product.

Some products may have shipping restrictions based on the destination, product type, carrier availability, or fulfillment requirements. Any applicable shipping limitations will be communicated during checkout or before the order is fulfilled.

4. Shipping Costs

We offer Standard Shipping for a flat rate of $4.99 per order within the United States, where shipping is available.

The applicable shipping cost will be displayed at checkout before you complete your purchase.

5. Tracking Information

When tracking information is available, it will be provided by email after your order has shipped.

Please allow some time for tracking information to become active after the shipping confirmation is sent.

If your tracking information has not updated for several business days, please contact us at support@clayvibe.shop so we can assist you.

6. Delivery Delays

Although we work to meet the estimated delivery times above, delays can occasionally occur because of circumstances outside our control, including:

  • Carrier delays
  • Severe weather
  • Holidays and peak shipping periods
  • Incorrect or incomplete delivery information
  • Transportation disruptions
  • Other circumstances affecting the carrier or fulfillment process

If your order is delayed, we will do our best to assist you and provide any available tracking information.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that your shipping information is incorrect, please contact us as soon as possible at support@clayvibe.shop.

We will make reasonable efforts to update the address before the order is processed or shipped. However, we cannot guarantee that changes can be made after processing or shipment.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be reshipped.

8. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us at support@clayvibe.shop with your order number and relevant details.

For packages marked as delivered by the carrier but not received, we may ask you to check with household members, neighbors, the delivery location, or the carrier before determining the appropriate next steps.

If an item arrives damaged or defective, please refer to our Return & Refund Policy for information about requesting a replacement or refund.

9. Multiple Items in One Order

Depending on product availability, fulfillment location, and shipping arrangements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information.

10. Delivery Estimates

The delivery estimates provided by Clayvibe are estimates rather than guarantees.

The estimated delivery period begins after the order has completed processing and has been shipped. Actual delivery times may vary depending on the destination, carrier, and other circumstances affecting delivery.

11. Contact Us

If you have questions about shipping or your order, please contact us:

estions regarding order processing, shipping, tracking, and delivery.