Privacy policy

Last Updated: September 10, 2026

At Clayvibe, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which we may share it.

By accessing or using the ClayVibe website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you use our website or place an order.

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Products purchased
  • Payment and transaction-related information
  • Information you provide when contacting our customer support team

We may also automatically collect certain information when you browse our website. This may include your IP address, browser type, device type, operating system, pages viewed, referring website, and general information about how you interact with our website.

2. How We Use Your Information

We use the information we collect for legitimate business and customer-service purposes, including to:

  • Process and fulfill your orders
  • Process payments and transactions
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Provide tracking information when available
  • Respond to customer questions and support requests
  • Process returns, refunds, and other order-related requests
  • Improve our website, products, services, and shopping experience
  • Maintain the security and functionality of our website
  • Detect, prevent, and investigate fraud or unauthorized activity
  • Comply with applicable laws and legal requirements

We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice where required by applicable law.

3. Payment Information

ClayVibe may offer payment methods such as credit or debit cards and supported digital payment services available through our Shopify checkout.

Depending on the payment method selected at checkout, your payment may be processed by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

ClayVibe does not require customers to provide complete payment-card information directly to us through email, phone, or other informal communication channels.

4. Order and Shipping Information

When you place an order with ClayVibe, certain information may need to be shared with service providers involved in processing and fulfilling your purchase.

This may include your:

  • Name
  • Shipping address
  • Email address
  • Phone number
  • Order information

This information may be used to process your order, arrange delivery, provide tracking information, and resolve shipping-related issues.

We only share information that is reasonably necessary to provide the applicable service.

5. Cookies and Similar Technologies

ClayVibe may use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • Keep essential website functions working
  • Remember shopping-cart information
  • Remember certain preferences
  • Understand website traffic and usage
  • Improve website performance
  • Help us understand how customers interact with our website

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect some website features or functionality.

6. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business and provide services to you.

These service providers may include:

  • Shopify and related e-commerce services
  • Payment processing providers
  • Shipping and delivery providers
  • Order fulfillment providers
  • Website and technology providers
  • Analytics providers
  • Customer support providers
  • Fraud prevention and security services

We may also disclose personal information when we believe disclosure is reasonably necessary to comply with applicable laws, legal processes, court orders, or governmental requests, or to protect our customers, website, business, rights, or property.

7. Third-Party Services and Websites

Our website may use third-party services and may contain links to websites or services operated by third parties.

These third parties may have their own privacy policies, terms, and practices.

ClayVibe is not responsible for the privacy practices or content of third-party websites or services that we do not operate.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or online storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We may retain personal information for as long as reasonably necessary for legitimate business purposes, including:

  • Completing transactions
  • Providing customer support
  • Maintaining order and business records
  • Processing returns and refunds
  • Preventing fraud
  • Resolving disputes
  • Complying with legal obligations
  • Enforcing our agreements and policies

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Ask questions about how your information is collected or used
  • Object to or restrict certain processing where applicable
  • Request additional information about our privacy practices

To make a privacy-related request, please contact us using the contact information provided below.

For security purposes, we may need to verify your identity before completing certain requests.

11. Marketing Communications

If we send promotional or marketing communications where permitted by applicable law, you may have the option to unsubscribe from those communications.

You can request to stop receiving promotional emails by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that you may still receive necessary transactional communications, such as order confirmations, shipping updates, or important service-related messages.

12. Children's Privacy

ClayVibe's website is not intended for children who are not legally permitted to use online shopping services.

We do not knowingly collect personal information from children for the purpose of making purchases.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.