Payment Policy

Last Updated: September 10, 2026

At ClayVibe, we aim to provide a secure, convenient, and straightforward checkout experience. This Payment Policy explains the payment methods available at checkout and how payments are handled when you place an order through our website.

1. Accepted Payment Methods

We accept the following payment methods at checkout, subject to availability:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

The payment methods available for your specific order may vary depending on your location, device, browser, order details, and payment-provider availability.

Available payment options will be displayed during checkout before you complete your purchase.

2. Payment Authorization & Processing

When you place an order, your selected payment method must be successfully authorized before the order can be processed.

Payment authorization and processing are handled through the applicable payment provider or payment-processing service.

If a payment is declined, cannot be authorized, or requires additional verification, the order may not be completed or may be delayed until the payment issue is resolved.

ClayVibe does not intentionally store complete payment-card information on our website. Payment information is handled by the applicable payment provider in accordance with its security practices and applicable policies.

3. Order Charges & Transparent Pricing

The total amount payable will be displayed at checkout before you submit your order.

Your order total may include:

  • Product price
  • Applicable shipping charges
  • Applicable taxes or other charges displayed at checkout

Our current Standard Shipping charge is $4.99 per order, where applicable.

We aim to clearly display applicable costs before you complete your purchase.

4. Billing Details & Verification

Customers are responsible for providing accurate, complete, and up-to-date billing and payment information when placing an order.

For security and fraud-prevention purposes, orders may be subject to payment verification or additional security checks.

An order may be delayed, declined, or cancelled if payment cannot be successfully verified or if there are reasonable concerns regarding unauthorized or fraudulent activity.

5. Payment Security

Payment information is processed through payment providers that use security measures designed to protect payment and transaction information.

Payment providers may use encryption and other security technologies to protect sensitive information during payment processing.

Where applicable, payment processing is handled in accordance with relevant payment-security requirements and standards.

6. Currency

Unless otherwise stated at checkout, prices on the ClayVibe website are displayed in U.S. Dollars (USD).

If your bank or payment provider uses a different currency, it may apply its own exchange rate or currency-conversion fees.

ClayVibe does not control exchange rates or additional fees charged by your bank or payment provider.

7. Refunds & Payment Reversals

If an order is cancelled or an item is returned and a refund is approved in accordance with our Return & Refund Policy, the refund will generally be issued to the original payment method used for the purchase.

ClayVibe processes approved refunds within 10 business days after approval.

After the refund is issued, your bank or payment provider may require additional time to make the funds available in your account.

8. Payment Issues

If you experience a payment error, declined transaction, duplicate charge, or another billing issue, please contact us as soon as possible.

For an existing order, please provide your order number when contacting customer support so we can assist you more efficiently.

9. Third-Party Payment Services

Some payment methods available through our checkout are provided or processed by third-party payment providers.

Your use of a third-party payment service may also be subject to that provider's terms, conditions, privacy policy, and other applicable requirements.

10. Contact Us

For questions regarding payment processing, billing issues, transactions, or refund status, please contact us:

We aim to assist customers with payment and order-related questions as promptly as reasonably possible.