FAQ

Frequently Asked Questions (FAQ)

1. What is ClayVibe?

ClayVibe is an online e-commerce store offering practical and stylish products for the home, kitchen, and garden. We aim to make everyday shopping simple and convenient.

2. What products do you sell?

Our products are organized into four main categories:

  • Home Organization
  • Kitchen & Dining
  • Home Decor & Lighting
  • Garden Tools & Accessories

3. Where does ClayVibe ship?

We currently ship to addresses in the United States where shipping is available. Availability may vary depending on the product, destination, and carrier.

4. How long does shipping take?

Orders are generally processed within 1–3 business days.

Standard shipping generally takes 5–10 business days after processing.

Estimated total delivery time: 6–13 business days.

Delivery times are estimates and are not guaranteed.

5. How much does shipping cost?

Our standard shipping cost is $4.99 per order within the United States where available. The applicable shipping cost will be displayed during checkout.

6. Will I receive a tracking number?

Yes. Tracking information is provided when available after your order has shipped. Please allow some time for the tracking information to become active.

7. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at support@clayvibe.shop.

We will make reasonable efforts to accommodate requests before an order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

8. What is your return policy?

We accept eligible returns within 30 days of delivery.

Items generally need to be unused and in their original condition, with original packaging where applicable. Some products may have additional return restrictions.

Please review our Return & Refund Policy before sending anything back.

9. Who pays for return shipping?

For change-of-mind, size, or personal-preference returns, the customer is generally responsible for return shipping costs.

For damaged, defective, or incorrect items, ClayVibe may provide a prepaid return label after reviewing the issue.

10. How do I request a return or refund?

Contact us at support@clayvibe.shop and include:

  • Your name
  • Order number
  • Product name
  • Reason for the return
  • Photos, if the item is damaged, defective, or incorrect

We will provide return instructions if your request is approved.

11. When will I receive my refund?

Once an eligible return is approved, the refund is processed to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the refund.

12. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as reasonably possible at support@clayvibe.shop with your order number and photos of the issue.

After reviewing the situation, we may provide a replacement, refund, or another appropriate resolution.

13. What payment methods do you accept?

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment options are displayed at checkout and may vary depending on your location, device, browser, and order.

14. Is my payment information secure?

Payments are processed through payment providers that use security measures designed to protect payment information. ClayVibe does not intentionally store complete payment card information.

15. What should I do if my package is marked delivered but I haven't received it?

First, please check around your delivery location and with household members or neighbors. You can also contact the carrier for additional delivery information.

If you still cannot locate the package, contact us at support@clayvibe.shop, and we'll help you review the situation.

16. Can I return an item in person?

No. ClayVibe currently accepts approved returns by mail only. Please contact customer support before sending a return.

17. How can I contact ClayVibe?

You can reach our customer support team at: