Refund policy

Last Updated: September 10, 2026

At Clayvibe, we want you to have a positive shopping experience. If you are not completely satisfied with an eligible purchase, you may request a return in accordance with the terms of this Return & Refund Policy.
Please review this policy carefully before requesting a return.

1. Return Period

We accept eligible returns within 30 days from the date your order is delivered.
To request a return, you must contact us within the 30-day return period and provide your order number and the reason for your return.
Returns requested after the 30-day return period may not be accepted.

2. Return Method

All approved returns must be sent by mail.
We do not offer in-person returns or drop-offs at our office location.
After your return request is approved, our customer support team will provide you with the appropriate return instructions and return address.

3. Return Eligibility

To be eligible for a return, the product must generally meet the following conditions:

  • The item must be unused and in its original condition.
  • The item should be unwashed, where applicable.
  • The item should be returned in its original packaging, where applicable.
  • The product must not show signs of excessive use, damage, or alteration.
  • A valid order number or proof of purchase is required.

Certain products may have specific return restrictions due to their nature. If a product has special return conditions, those conditions will be communicated on the applicable product page or at the time of purchase.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

4. Return Shipping Costs & Labels

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible after delivery.
After reviewing and verifying the issue, Clayvibe will provide a prepaid return shipping label when a return is required.

Change of Mind or Personal Preference

If you are returning an eligible item because of a change of mind, incorrect size selection, or personal preference, you are responsible for the return shipping cost.

We recommend using a shipping service that provides tracking.

Clayvibe cannot be responsible for return packages that are lost or damaged while being shipped back to us by the customer.

5. Restocking Fees

Clayvibe does not charge restocking fees or hidden administrative fees for eligible returns.

6. How to Request a Return

To initiate a return, please contact our customer support team:

Please include the following information:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Clear photographs of the product and packaging, if the item is damaged, defective, or incorrect

    Our team will review your request and, if approved, provide you with the return instructions and appropriate return address.

    Please do not send any product back without contacting us first and receiving return instructions.

    Returns sent without prior authorization may not be processed.

    7. Damaged, Defective or Incorrect Items

    If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery.
    Please provide your order number and clear photographs of the product and packaging so that our team can review the issue.

    After verifying the issue, Clayvibe will determine the appropriate resolution, which may include:

    • A replacement
    • A full refund
    • Another appropriate resolution depending on the circumstances
      When a return is required because an item was damaged, defective, or incorrect, Clayvibe will provide a prepaid return shipping label.

    8. Refunds

    Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.

    If your return is approved, your refund will generally be processed to the original payment method within 10 business days after approval.

    Please note that after Clayvibe processes the refund, your bank, credit-card company, or payment provider may require additional time to make the funds available in your account.
    The time required for the refund to appear in your account may vary depending on your financial institution or payment provider.

    9. Partial Refunds

    A partial refund may be considered in certain circumstances, including when:

    • An item is returned with missing components or parts.
    • An item is returned with damage caused by the customer.
    • An item shows excessive signs of use beyond what is reasonably necessary to inspect the product.
      Any applicable deduction will be communicated during the return review process.

    10. Late or Missing Refunds

    • If your approved refund has not appeared in your account after the applicable processing period, please:
    • Check your bank account or payment account again.
    • Contact your credit-card company or payment provider.
      Contact your bank to confirm whether the refund is pending.
      If you have completed these steps and still cannot locate your refund, please contact us at:
    • support@clayvibe.shop
      We will assist you in checking the status of your refund.

    11. Exchanges

    Exchanges may be available for eligible damaged, defective or incorrect items, subject to product availability.

    If you need assistance with an exchange, please contact us at:

    • support@clayvibe.shop
      For products where an exchange is not available, we may provide another appropriate resolution, such as a replacement or refund.

    12. Order Cancellations

    If you need to cancel an order, please contact us as soon as possible after placing the order.

    We will make reasonable efforts to accommodate cancellation requests received before the order enters processing or shipping.

    Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the order may be subject to our standard return process.

    13. Return Address

    For security and processing purposes, the return address may vary depending on the product and fulfillment requirements.

    Do not send returns to the Clayvibe business/contact address unless our customer support team specifically instructs you to do so.

    The appropriate return address and instructions will be provided after your return request has been approved.

    14. Contact Us

    If you have any questions or concerns regarding returns, refunds, exchanges, or this policy, please contact us: