Contact information

Last Updated: September 10, 2026

We’re here to help. If you have questions about our products, orders, shipping, returns, refunds, or anything else related to your ClayVibe shopping experience, please contact our customer support team.

1. Contact Information

2. Customer Support

For the fastest assistance, please contact us by email or phone.

When contacting us about an existing order, please include your order number whenever possible. This helps us locate your order and provide assistance more efficiently.

Email Support

Email: support@clayvibe.shop

You can contact us regarding:

  • Product questions
  • Order status
  • Shipping and tracking
  • Delivery issues
  • Returns and refunds
  • Damaged, defective, or incorrect items
  • Order cancellations
  • General customer support

Phone Support

Phone: +1 478-241-2998

Please have your order number available if you are contacting us about an existing order.

3. Order Support

If you need help with an order, please provide:

  • Your name
  • Order number
  • Product name
  • A brief description of your question or issue
  • Photos or other relevant information when applicable

Providing complete information helps us review your request more efficiently.

4. Shipping Questions

For information about processing times, Standard Shipping, shipping costs, tracking, and delivery estimates, please review our Shipping Policy.

Our current Standard Shipping terms are:

  • Processing Time: 1–3 business days
  • Shipping Time: 5–10 business days
  • Shipping Cost: $4.99 per order
  • Estimated Total Delivery: 6–13 business days

Please note that delivery estimates are not guaranteed delivery dates.

5. Returns & Refunds

For information about return eligibility, return shipping, refunds, exchanges, and damaged or defective products, please review our Return & Refund Policy.

Our standard return period is 30 days from the date of delivery, subject to the conditions described in that policy.

6. Privacy Questions

For questions about how ClayVibe collects, uses, and protects personal information, please review our Privacy Policy.

You may also contact us directly using the email address provided above.

7. Business Hours

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)

We aim to respond to customer inquiries within 24 business hours.

Response times may occasionally vary depending on the nature and volume of inquiries.

8. Contact Form

You may also contact us through the contact form available on our website.

When submitting the form, please provide accurate contact information and a clear description of your question or request.

For order-related inquiries, including your order number can help us assist you more efficiently.

9. Related Policies

For additional information, please review our core store policies:

  • Terms of Service
  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy
  • Legal Notice

These pages provide additional information about using ClayVibe, purchasing products, shipping, returns, refunds, privacy, and customer support.

Important: Each policy name above should link directly to the corresponding actual page on your ClayVibe website. Do not use Google Search URLs.

10. Contact Us

We appreciate your interest in ClayVibe and look forward to assisting you.